189bet Privacy Policy — How Your Data Is Collected, Stored & Kept Secure

189bet consistently treats the privacy of its members' personal data as its highest priority. We believe your data belongs to you — and that you have the right to know how it is being used.

The purpose of this Privacy Policy is to clearly inform you about what data 189bet collects, why it is collected, where it is stored, and how it is kept secure. Our policy is written in plain, straightforward language — nothing is hidden behind complex legal jargon.

189bet adheres to international data protection standards. Every piece of information we collect has a specific, legitimate purpose.

189bet collects only the information necessary to provide its services. No unnecessary data is collected.

a) Directly Collected Information (at the time of registration):

b) Transaction Information:

c) Automatically Collected Information:

189bet uses the data it collects for the following purposes. Each use has a legitimate basis.

• Account Management: Managing your registration, login, and profile.
• Identity Verification: KYC process to verify age and identity.
• Financial Transactions: Processing deposits, withdrawals, and bonuses.
• Fraud Prevention: Detection and prevention of suspicious activity.
• Customer Support: Resolving your questions and complaints.
• Service Improvement: To improve our platform and enhance your gaming experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Personalized Experience: Showing promotions tailored to your preferences.

189bet does not use or sell your data to advertisers or third parties. You can opt out of marketing emails at any time.

189bet does not sell your data to third parties — that is our core commitment. However, data may be shared in the following limited circumstances:

• Payment Provider: For transactions with payment processors such as bKash, Nagad, and Rocket.
• Game Provider: With licensed game providers such as Evolution Gaming and Pragmatic Play.
• Law Enforcement: When required by court order or legal obligation.
• Fraud Prevention Agency: To prevent money laundering and fraud.

189bet employs industry-leading security technology to protect your data. Our security framework is multi-layered — not reliant on any single technology.

• 256-Bit SSL Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication: OTP verification system at login.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Periodic audits conducted by third-party specialists.
• Data Backup: Regular backups stored in a secure environment.
• Employee Training: Regular data protection training for all staff.

However, no system on the internet is 100% secure. It is your responsibility to keep your account password confidential and to notify 189bet immediately if you notice any suspicious login activity.

189bet uses cookies on its website. Cookies are small data files stored in your browser that help make the platform function more effectively.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

As a 189bet member, you have several important rights regarding your own data. We fully respect and uphold these rights.

• Right to Know: We are obligated to disclose what data is collected and why, upon request.
• Right to Rectification: You may request corrections to any inaccurate information held about you.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that processing of your data be temporarily suspended.
• Right to Object: You may opt out of marketing communications.
• Right to Portability: You may request a copy of the data we hold about you.

To exercise these rights, please contact 189bet customer support. We aim to respond within 30 days.

189bet strictly refrains from providing services to anyone under the age of 18. No minor may register on the 189bet platform.

If we discover that any account holder is under 18, that account will be immediately closed and the associated data will be deleted.

189bet retains data only as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and 5 years after closure.
• Transaction Details: Up to 7 years in accordance with financial regulations.
• Customer Support Records: 2 years after resolution.
• Log Files: Retained for a maximum of 1 year for security purposes.
• Cookie Data: Automatically deleted upon expiry of the designated retention period.

Upon expiry, 189bet securely deletes data to ensure it cannot be recovered.

189bet may update this Privacy Policy from time to time. For significant changes, members will be notified in advance via email or platform notification.

The date of each update is noted at the top of this page. We recommend visiting this page regularly to stay informed of the latest policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with the 189bet customer support team.

• Chat with us directly via live chat — available 24/7.
• Write to us in detail at: [email protected]
• We typically respond within 24–48 hours.

Data protection complaints are reviewed as a priority by our dedicated team and resolved as quickly as possible.